CalmDwellReturns & Refunds
Purchasers may return any product supplied by CalmDwell within 30 days of documented receipt, without stating a reason. This document defines eligible conditions, procedural stages, cost liabilities, and settlement timeframes.
Conditions
Merchandise must remain unused, unaltered, free from domestic wear, and housed inside original packaging with all protective films, cable ties, labels, and instructional manuals complete. Return requests must be lodged within 30 days of the recorded delivery date.
Return procedure and required actions
- Email Return Notification: Send an email to [email protected] quoting your order reference and reason for return
- Receive Authorization: Obtain the official return merchandise authorization reference and United Kingdom return depot address
- Secure Parcel Dispatch: Repack the items securely into the original shipping carton with internal cushioning intact
- Inspection and Remittance: Once the returned item passes technical inspection, your refund is credited via direct bank transfer within 3-10 business days
Who pays return shipping
If the unit is defective, structurally compromised, or incorrectly picked, return transit costs are borne by us through a prepaid shipping label or booked carrier collection. For discretionary returns, the buyer settles shipping fees directly; no restocking fee is applied.
Refund timing and method
Reimbursements are released within 3 business days following successful physical verification. Cash-on-delivery purchases are remitted via bank transfer to designated account credentials; bank-transfer payments return to the originating account. Financial institutions generally credit funds within 1-5 business days.
Resolution paths by situation
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Dispatch of correct article, return transit for erroneous unit | None |
| Parcel lost | Replacement dispatch or complete reimbursement upon conclusion of carrier inquiry | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the invoiced product sum | Return shipping only |
Exchanges
To request an alternate dimension, model variant, or item, complete standard return processing and initiate a distinct replacement purchase; reimbursement occurs upon intake of the prior piece. When an exchange stems from our operational error, replacement dispatch is fulfilled without transit fees.
Cancelling an order
Orders may be voided without financial charge prior to warehouse handoff. Submit cancellation requests to [email protected] specifying the reference number. Subsequent to shipment release, standard return terms govern the transaction.
Questions about this policy
Contact our desk at [email protected] or by phone at +44 29 927 79031 during Mon-Fri 09:30-17:15, Sat 09:15-14:45. All inquiries receive an answer within one business day.
- Merchant
- CalmDwell Living Ltd.
- Registered address
- 14 Cathedral Road, Cardiff, CF11 9LJ, United Kingdom
- [email protected]
- Phone
- +44 29 927 79031
- Working hours
- Mon-Fri 09:30-17:15, Sat 09:15-14:45
- Registration
- Company No. 02306394