Privacy Policy

CalmDwell Living Ltd., located at 14 Cathedral Road, Cardiff, CF11 9LJ, United Kingdom. Data protection officer contact: [email protected].

Data processing conforms to provisions of UK GDPR and the Data Protection Act 2018 alongside mandatory statutes in United Kingdom. If provisions of this policy diverge from statutory requirements, applicable legislation takes precedence.

During purchase submission, our systems capture details required for order fulfilment: customer name, shipping destination, email address, telephone contact, and purchased items. Payment card details are never recorded or retained on this platform. During browsing sessions, the infrastructure logs system metrics: network IP addresses, browser agents, and requested URL paths through storage cookies itemized below.

• Customer contact and shipping details including legal name, postal address, email, and telephone number
• Transaction history, invoice references, and direct bank transfer remittance identifiers
• Technical telemetry and device diagnostics including IP address, operating system, and browser version
• Customer service inquiries, return documentation, and postal delivery verification records

• Order processing, logistical dispatch, and physical intake of returns.
• Resolution of inquiries and transmission of transaction status notices.
• Platform protection maintenance and analytical usage measurement.
• Distribution of product announcements, subject to explicit consent, with opt-out mechanisms present in every communication.

The web application records small configuration files in local browser storage. Essential functional cookies sustain cart persistence and checkout transactions and cannot be disabled. Analytical cookies supply consolidated traffic records across individual sections. Marketing cookies activate exclusively upon explicit consent given via the notice interface. You may rescind permission at any moment via interface settings or client browser controls; consult the Cookie Policy for detailed inventories.

Logistics contractors receive operational shipping data. Financial handling agents receive records required for payment settlement. Infrastructure hosting and metric vendors process records strictly as processors under formal agreement. Sale of personal data is strictly prohibited.

In adherence to United Kingdom statutory data principles, CalmDwell Living Ltd. does not trade, sell, or rent customer personal data to third parties for monetary consideration.

Transaction records remain stored for the period specified by tax and commercial regulations, after which they are purged. Registered profile data remains active until account closure. Aggregate analytical data is removed after 14 months.

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, United Kingdom consumers possess legal rights to request access, rectification, erasure, restriction of processing, data portability, and objection regarding their personal records.

CalmDwell Living Ltd. does not store, capture, or handle payment card information because transactions are executed solely via cash on delivery or direct bank transfer.

Contact our desk at [email protected] or by phone at +44 29 927 79031 during Mon-Fri 09:30-17:15, Sat 09:15-14:45. All inquiries receive an answer within one business day.

Merchant

CalmDwell Living Ltd.

Registered address

14 Cathedral Road, Cardiff, CF11 9LJ, United Kingdom

Email

[email protected]

Phone

+44 29 927 79031

Working hours

Mon-Fri 09:30-17:15, Sat 09:15-14:45

Registration

Company No. 02306394